1. Scope of application and supplier

The General Terms and Conditions apply for all orders made by private people via online shop of

light-vision24 Ltd.
Hauptstrasse 22
08115 Lichtentanne
Federal Republic of Germany

Director: Kerstin Forberger
Registered at Amtsgericht Chemnitz HRB 23734

(called "light-vision24" in the following).
Light-vision24 is a certified online shop and underlies the Trusted Shops' code of conduct (to be found on www.trustedshops.de).

Service hotline: +49 (0) 1805 00 78 16 (14 Cent/min. incl. VAT for calls from German landline. Calls from German mobile networks max. 42 Cent/min. incl. VAT)
Opening hours: Monday, Wednesday, Friday 8 am – 4 pm, Tuesday and Thursday 8 am – 6 pm
E-Mail: contact@light-vision24.com

2. Terms of contract

2.1 Product presentations in our online shop serve the purpose of making a bid possible. You place a binding offer to buy the product by clicking the button 'send order'. Our products are sold only to private individuals and sold in small amounts.

2.2 We will agree to the offer by sending a confirmation via email or by delivering the goods within ten days. The confirmation of the received bid does not represent the acceptance of the bid.

2.3 If there are any clerical mistakes in our confirmation of the order via email or if there are any mistakes due to technical transmitting errors, you will have the right to appeal it whereas we need to proof our mistake. Carried out payment transactions will be returned immediately.

3. Prices

Prices on our web pages include VAT and further price components. Postage needs to be paid additionally.

4. Shipping rates

Shipping rates are based on the total order value and the country of delivery. Please note the below listed shipping rates and carriage paid rates. Goods can only be delivered to the countries listed below.

5. Terms of delivery and subject to supply to ourselves

5.1 Temporarily, deliveries are carried out by DHL. We reserve the right to assign any other forwarding company.

5.2 Please note the times of delivery on the according product pages.

5.3 If not all ordered products are available, we are entitled to send your order in seperate deliveries at our own expense as far as it is reasonable for you. In August and/or September, our Italian luminaire manufacturers are on company holiday for 4 weeks. Please note, that delivery times may be delayed by about for four weeks during that time if we do not have your ordered products in stock.

5.4 If delivery cannot take place due to the unavailability of the buyer despite three attemps of delivering to you, we will be allowed to withdraw from the contract. If necessary, all payment transactions will be returned immediately.

5.5 If the ordered product is not available because our supplier does not deliver through no fault of our own, we are permitted to withdraw from the contract. In this case we will inform you immediately and propose to deliver a comparable product as the case may be. If there is no comparable product available or you do not want to purchase another product, we will refund the payments already made immediately.

6. Payment

6.1 The following modes of payment are applicable:
- payment in advance
- PayPal
- credit card.

6.2 With payment in advance, we will make available our bank data with the confirmation of order. The amount invoiced needs to be paid within ten days in order to receive a 2% discount on value of goods.
With payment by credit card, we will debit your account with the amount invoiced on delivery.

6.3 In case of delayed payment, the purchase price needs to be charged interest by rate of 5%above the prime lending rate. We reserve the right to proof a higher claim and to assert the claim effective.

6.4 You only have the right of charging after your claims have been determined legally or have been accredited in written form by us.

6.5 You only can execute the right of retention of ggods as soon as the claims result from the same contractual relationships.

7. Reservation of property rights

Goods remain our property until the price is fully paid. Before the transition of property, pledging, security assignment, processing and handling or remodeling are not allowed.

8. Right of Return

You may return the received goods without giving reasons within 14 days. The period shall commence upon receipt of this instruction in text form (e.g. letter, fax, e-mail), however, not before the recipient has received the goods (in case of recurring delivery of similar goods not before receiving the first part-delivery); and also not before fulfilment of our duty to provide information according to art. 246 § 2 in conjunction with § 1 sec. 1 and 2 Introductory Law to the Civil Code (EGBGB) as well as our duties according to § 312e sec. 1 sub-sec. 1 German Civil Code (BGB) in conjunction with art. 246 § 3 Introductory Law to the Civil Code (EGBGB). Only in case of goods which cannot be shipped by parcel (e.g. bulky goods) you also may declare the return request in text form. For adherence to the time limit it is sufficient to ship the goods or the request of return in due time. In every case return has to be effected at our expense and risk. Return or return request has to be sent to

light-vision24 Ltd.
Hauptstrasse 22
D-08115 Lichtentanne

FAX +49 (0) 375 28900019
contact@light-vision24.com
www.light-vision24.com

In case of request of return the goods will be picked up at your location.

Consequences of Return

In the case of an effective return, the mutually received benefits are to be returned and in case of made utilization (e.g. exercised benefits) to be restored.

Compensation can be demanded if there is any deterioration of the goods, though this does not apply if the deterioration can be directly attributed to their examination which would possibly have been made in a retail store. However, you can avoid the obligation to compensate for deterioration in quality caused by usage, by not using the articles as your property and omit everything, which diminishes the articles' value. Obligations to refund payments must be met within 30 days. For you the period shall run from sending the articles or the demand for taking-back, for us the period shall run from receipt. If you make use of your right to return reshipment is free of charge inside Germany as well as from Finland. From other countries you have to pay the costs of reshipment.

End of advise of Right to Return

9. Damages during transport

9.1 When goods are delivered with obvious damages because of transit, please claim the damages immediatly with the deliverer and inform us as soon as possible - phone +49 (0) 1805 00 78 16 (14 ct per minute for calls on German landline. Calls from German mobile networks max. 42 Cent/minute).

9.2 Failure to file complaint or to get in contact with us has no consequences for your warranty rights. But it helps us to claim from the forwarder or transit insurance.

10. Warranty

10.1 Warranty is carried out according to legal terms. You have the legal right to claim supplementary performance with all defects appearing from delivery onwards within the legally given warranty period as well as with fulfillment of legal premises which are legal rights of reduction, rescission and compensation. Thereby, you can choose between removal of defects and replacement delivery.You will need to grant us two attemps at rectifying any warranty if you did not grant us an adequate additional respite bforehand which expired without result. If the favoured supplementary performance can only be fulfilled by spending proportionally high costs, it will be restrict to the other kind of supplementary performance.

10.2 We do not cover damages and defects that are due to inappropriate application, appliance and storage, deficient service and maintence, due to overstraining or improper repair by an unauthorized service partner.

10.3 If you wish repair or exchange of damaged products, please send back the product free of charge. Therefore, ask for return voucher by calling +49 (0) 01805- 007816 (14 ct/min. incl. VAT for calls via German landline. Calls from German mobile networks max. 42 ct/min. incl. VAT) or by sending an email to contact@light-vision24.com. Then send the return voucher back including return address and return number. Please, use the return voucher to guarantee a fast and smooth processing.

11. Liability

11.1 We exclude liability in cases of careless neglect/violation/of duty, unless it does not account for essential contractual obligations, damages based on injury or violation of life, body and health, unless they concern warranty or concern claims according to Product Liability Act. The same Applies for breach of duty of our vicarious agents.

11.2 With the help of links on our web pages, we point to contents of other web pages. We herby declare not having any influence on design and content of these web pages. Thus we dissociate from distance ourselves explicitly from contents and do not adopt those contents as our own.

12. Contractual languages

The contract can be concluded in either German or English.

13. Final provisions

13.1 If one part of the terms and conditions is not valid, the rest of the terms and conditions remain valid. In place of invalid terms, legal/statutory provisions apply.

13.2 German law is applied.